thisspace Cancellation and Refund Policy
Updated October 4th, 2020
Effective Date: October 4, 2020 12:00am PST. This policy will govern all bookings confirmed after this effective date.
This Cancellation and Refund Policy ("Cancellation Policy") is incorporated into the thisspace Terms of Service applicable to use of thisspace Services. Please read this policy carefully. You may not use thisspace Services if you don't agree to this Cancellation Policy.
thisspace is designed to help Hosts and Tenants efficiently and conveniently complete Bookings. Every Booking is a Host’s commitment to make a Space available to a Tenant. When Tenants cancel Bookings, the Host’s ability to Book that Space during that time becomes increasingly difficult because other interested Tenants may have already made other plans. When Hosts cancel Bookings, Tenants’ events and plans can be severely impacted and may require intensive logistical support from thisspace. Nonetheless, plans may change, requiring Tenants or Hosts to cancel Bookings on occasion.
This thisspace Cancellation Policy covers all cancellations and refunds on the Platform. Both Tenants and Hosts are subject to and must comply with this Cancellation Policy when cancelling a Booking. We reserve the right to amend this Cancellation Policy for any reason and at any time by posting an updated version to our website as provided in the thisspace Terms of Service. In the event of conflict between this Cancellation policy and the thisspace Terms of Service, the thisspace Terms of Service controls.
Please note, All Bookings are subject to thisspace’s Grace Period policy which provides a full refund for Bookings cancelled within 24 hours from receipt of a Booking Confirmation but no later than 48 hours prior to the Event start time. thisspace shall have final say in any dispute between Hosts and Tenants regarding the application of cancellation policies.
Cancellation by Tenants
The Tenant may cancel its reservation in accordance with the following terms, according to the cancellation policy chosen by the Host.
Booking Fee: thisspace may charge Tenants a Booking Fee for each Booking, in addition to any Host service fee thisspace may take from payments made for reservations. The thisspace Booking Fee is non-refundable, unless the cancellation occurs within the 24-hour Grace Period.
How to cancel a Booking: Tenants must submit all cancellations through the thisspace platform. Your cancellation is not effective unless and until you have requested the cancellation through your thisspace account. After submission, thisspace may allow or require up to 48 hours to finalize the cancellation.
Cancellation Policy: The cancellation terms will depend on the specific policy selected by the Host. Hosts must choose among three cancellation policies.
FLEXIBLE: Full refund up to 24 hours before event. Tenants may cancel their Booking until 24 hours before the event start time and will receive a full refund (excluding Booking Fees) of their Booking Price. Bookings cancellations submitted less than 24 hours before the Event start time are not refundable. See Additional Terms section below for more information; or
MODERATE: Full refund 7 days before event, 50% refund until 24 hours before event. Tenants may cancel their Booking until 7 days before the event start time and will receive a full refund (excluding all Fees) of their Booking Price. Tenants may cancel their Booking between 7 days and 24 hours before the event start time and receive a 50% refund (excluding Booking Fees) of their Booking Price. Booking cancellations submitted less than 24 hours before the Event start time are not refundable. See Additional Terms section below for more information; or
STANDARD: Full refund 30 days before event, 50% refund until 7 days before event. Tenants may cancel their Booking until 30 days before the event start time and will receive a full refund (excluding all Fees) of their Booking Price. Tenants may cancel their Booking between 30 days and 7 days before the event start time and receive a 50% refund (excluding Booking Fees) of their Booking Price. Cancellations submitted less than 7 days before the Event start time are not refundable. See Additional Terms section below for more information.
TENANTS WILL NOT BE ENTITLED TO ANY REFUND IN RESPECT OF CANCELLATION MADE NOT IN ACCORDANCE WITH THE CHOSEN CANCELLATION POLICY.
Cancellation By Hosts
Hosts may cancel a reservation in accordance with the following terms:
Refunds: Any Host-initiated cancellations will be fully refunded to the Tenant (including any Fees paid). The Host cancelling the Booking will be responsible for reasonable losses incurred by the Tenant associated with any cancellation, and all scheduled payouts for that Booking will be cancelled. In addition, thisspace may issue Cancellation Fines to Hosts for cancellations. thisspace may (i) deduct or debit any Cancellation Fines from amounts that would otherwise be payable, or (ii) invoice such Fines to be paid within seven (7) days.
Booking Fee: thisspace may charge Tenants a Booking Fee for each Booking, in addition to any Host service fee thisspace may take from payments made for reservations. In the event of a Host-initiated cancellation, Hosts will be charged the amount of the Booking Fee.
How to cancel a Booking: Hosts must submit all cancellations through the thisspace platform. Your cancellation is not effective unless and until you have requested the cancellation through your thisspace account. After submission, thisspace may allow or require up to 48 hours to finalize the cancellation.
Cancellation Penalties: A Host may be responsible for costs, expenses, and other losses, and be subject to Cancellation Fines, if they make unexcused cancellations. A Host may be subject to the following as a result of an unexcused Host-Initiated Cancellation:
Displacement costs for Tenants;
A Cancellation Fine of $100, in addition to the amount of any Booking Fee paid by the Host (which thisspace will refund to the Tenant).
Delisting of the Host’s Space if the Hosts cancels multiple Bookings within a six-month period;
Modifying the listing page description to include publicly available information about previous cancellations, or suspension, or termination of your Account.
Unavailable/Blocked calendar: In the event of a Host-initiated cancellation, the Space calendar will remain blocked for the cancelled Event Period and you will not be able to accept another reservation for the same period as the cancelled reservation.
A Booking is only officially cancelled once the Tenant has received confirmation of the cancellation from thisspace. See How to Cancel A Booking section below for more information.
Host payouts will vary depending on the specific cancellation policy chosen by the Host and other circumstances. If thisspace, in its sole discretion based on the applicable cancellation policy, determines a Tenant is entitled to a refund, the Host payout will be calculated by deducting from the subtotal price of the Booking (which includes the Booking Price and any Host Add-ons Fees) any thisspace Service Fees, and then reducing that amount by the percentage specified in the applicable cancellation policy. Payouts are typically made within 7 days after the cancellation is confirmed.
thisspace will refund any taxes we collect that are related to amounts refunded to Tenants. Any taxes due on the non-refundable portion of canceled Booking will be submitted to the appropriate tax authority.
For multi-day and nonconsecutive-day Bookings, the deadline for cancellation set forth in the applicable cancellation policy shall apply to Event start time for each day in which the Space is Booked.
Calculating Cancellation Deadlines
All cancellation periods are calculated based upon local time for the Space.
Additional Terms for Host-Initiated Cancellations
thisspace may, but is not obligated to, waive costs, expenses, and Fines for Host-initiated cancellations under the following circumstances:
thisspace determines that a Booking was accidentally accepted by a Host, so long as the Host cancelled within 2 hours of confirmation;
A Tenant provides false or misleading information in a Booking request that materially affects the Booking or Event;
A Tenant uses, or intends to use, a Space in a manner inconsistent or incompatible with the Space Description, the Booking Agreement, or other limitations agreed upon between the Tenant and Host;
Inappropriate or illegal activity taking place during an Event;
A Host and Tenant mutually deciding to cancel the Booking in accordance with this Cancellation Policy; or
Any excused cancellations.
thisspace may allow a Host or Tenant to cancel a confirmed Booking due to extenuating circumstances and with short notice (an “Excused Cancellation”). thisspace may require Tenants or Hosts to provide evidence to support the Excused Cancellation. Where approved, Fees will be refunded in full to the Tenant and no payout will be sent to the Host without Cancellation Fees or Fines. The following circumstances may be considered grounds for an Excused Cancellation:
Unexpected death or serious illness of a Host, Tenant, or immediate family member of either;
Serious injury that directly restricts a Tenant’s ability to travel or a Host’s ability to provide the Booked Space;
Significant natural disasters or severe weather incidents triggering a state of emergency that directly impact use of a Space or the Tenant’s ability to travel to the Space;
Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency;
Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Space; or
Legal, municipality, or utility injunction or order that directly restricts use of or access to a Space.
thisspace may decide, in its sole discretion, that it is necessary or appropriate to cancel a confirmed Booking. thisspace may cancel a Booking at any time prior to the Event start time and issue a full or partial refund to a Tenant. When thisspace initiates a cancellation, any refunds or payouts will vary depending on the circumstances that prompted the cancellation. Neither thisspace nor any of the other parties to the cancelled Booking shall have any liability or obligation for any such thisspace-initiated cancellations. The following are circumstances in which thisspace my initiate a cancellation:
An Excused Cancellation;
The removal of a Host or Space from thisspace Services prior to the Start Time;x
Any actual or potential illegal or unauthorized activity;
Risk of harm or safety concerns;
Failure to provide proof of insurance when requested by thisspace;
Any violations of any established Community Guidelines; or
Any other reason.
When approved by thisspace, a Tenant or Host may have an opportunity to reschedule that Booking. Any rescheduled Bookings must be:
For substantially the same duration as the original Booking, according to the Host’s approval;
Confirmed prior to the original Start Time;
Rescheduled for a time within 90 days of the original Start Time; and
Only rescheduled once.
Rescheduled Bookings are non-refundable once confirmed. Any successive rescheduling attempts or failure to successfully reschedule a Booking within the conditions above will result in a cancellation of the Booking, subject to the Cancellation Fees or Fines identified in this Policy, depending on the initiating party. Rescheduling by Tenants may result in additional thisspace Service Fees.